Interested candidates must apply to the Electronic Toll Collection (ETC) Programs Coordinator posting by visiting careers.paturnpike.com by June 7, 2023.
Posting Start Date:
May 24, 2023
Posting End Date:
June 7, 2023
Toll Collection Operations
$52,499.20 - $78,769.60
Central Office Building
700 S. Eisenhower Boulevard
Building Zip Code:
Flexible Work Options
The Commission values its team members and understands the importance of work/life balance to the health, well-being and productivity of its team. Therefore, this position may be eligible for Flexible Work Options* such as:
Hybrid Work - combination of remote and in-person reporting
Alternate Work Schedule - flexibility to adjust work schedule length to complete work week in fewer days
*Some options may require completion of probationary period. The Commission requires all employees to establish PA residency within 6 months of hire and to maintain PA residency, regardless of Flexible Work Options.
The Pennsylvania Turnpike Commission, opened on October 1, 1940, is known as “America’s First Superhighway”! Our mission is to operate a safe, reliable, customer-valued toll road system that supports national mobility and commerce. The PTC operates a 552-mile system used by 192 million vehicles a year. Together, we are building the highway of the future.
Job Purpose and Summary
This position is responsible for performing a wide variety of administrative and analytical duties to provide support in an Electronic Toll Collection (ETC) program area such as Customer Service Operations or Revenue Enforcement & Collections for the Pennsylvania Turnpike Commission (PTC). Work is performed with some independence and reviewed by a supervisor, or designee, for direction, attainment of program goals, completion of projects, and overall performance.
Essential Functions & Responsibilities
Analyzes ETC programs to identify potential issues. Provides recommendations for program improvements, changes, and enhancements.
Drafts and revises manuals, bulletins, and other instructional materials related to ETC programs and assists with implementation of changes when needed. Familiarizes employees with policies, procedures, and regulations.
Provides customer service and serves as the primary point-of-contact for internal/external customers for non-revenue, temporary/rental vehicle program, toll-related requests from law enforcement and other related issues. Analyzes problems and addresses concerns/issues, referring complex issues to the appropriate supervisor.
Participates in gathering and reviewing information and evidence related to Toll Enforcement and/or Customer Service Operations for the administration hearing process and related legal actions.
Conducts training and provides technical assistance to departmental staff on various ETC programs. Reviews and modifies existing training materials to fit departmental needs. Serves as a Training Coordinator for ETC. Conducts needs assessments to determine training requirements needed.
Monitors and maintains inventory of all PTC unfunded transponders.
Provides support/assistance to the Customer Service Center staff with daily assignments or lane testing when needed. Generates reports and maintains automated systems to track and analyze various types of ETC program data. Researches, gathers, summarizes, and analyzes requested data to provide accurate information for reports, contracts, proposals, budgets, correspondence, and presentations.
Performs a variety of administrative duties including records/retention management, filing, answering phones, ordering supplies, scheduling meetings, and other administrative duties as assigned for ETC programs. Monitors and maintains the PTC intranet pages applicable to ETC programs to ensure accuracy.
Proofreads and/or modifies existing correspondence, reports, contracts, policies, and procedures to ensure accuracy and completeness.
Participates in committees, meetings, trainings, project teams, and other events. Uses situational awareness to anticipate and prevent accidents.
Performs related duties as assigned.
Seven (7) years of experience in communications, customer service, or in an administrative capacity
Three (3) years of experience in communications, customer service, or in an administrative capacity AND a bachelor’s degree in business administration, communication, or related field. Equivalent combination of education and/or experience may be accepted.
Possession of a valid driver’s license. Must obtain and maintain a valid Pennsylvania driver’s license within six (6) months of employment.
Physical Demands and Work Environment
Position demands include frequent speaking, writing, and reading reports. Position requires frequent work at a computer utilizing business programs and PTC specific operating systems. Position requires frequent travel and/or fieldwork with exposure to roadway traffic. Occasionally works outside of normal business hours for assigned work assignments including being on-call for vendor issues.
Office environment with low levels of noise, adequate lighting, and comfortable temperature. Field environment may include exposure to moderately adverse and undesirable conditions. Physical environment is generally safe, but safety equipment or precautions must be followed in field conditions.
The selected candidate will be offered an exceptional benefits package which includes comprehensive medical, dental, vision and prescription coverage, along with a benefit plan for retirement. In addition, leave programs, tuition reimbursement, employee assistance program, and alternative work schedules are available to employees.
The Pennsylvania Turnpike Commission is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. If you need assistance or an accommodation due to a disability, you may contact the Human Resources Department by calling 717-831-7378.
The Pennsylvania Turnpike Commission (PTC) is a premiere transportation organization whose mission is to responsibly operate and manage a safe, reliable and efficient toll road system, serve as a transportation services leader and foster innovation to better serve our customers. Opened since October 1, 1940, the PTC operates a 552-mile system used by 194 million vehicles a year.