What you will do

• Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.

• Contact customer representative and ascertain equipment/systems problems.

• Perform service and repairs on sprinkler systems for commercial, industrial, and residential applications.

• These include but are not limited to wet (steel, copper and CPVC), dry, pre-action, deluge, and fire pumps.

• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc., to diagnose and repair equipment.

• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics, and operational product manuals.

• Exhibit effective customer service skills by consistently communicating with the district staff and customers to ensure complete customer satisfaction.

• Electronically complete Service Acknowledgements with proper coding and obtain customer?s signature.

• Participate in a scheduled On-call rotation.

• Perform other duties as assigned.

What we look for

Required

• Must be willing to join the local Union

• 2 years of documented experience in Fire Sprinkler/Suppression industry

• Experience in reading and interpreting blueprints, submittals, and operational/product manuals

• High School Diploma or equivalent required

• Ability to follow verbal and written instructions

• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.

• Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.

• Ability to work flexible hours including weekends to meet customer requirements

• Able to participate in an on-call rotation schedule

• Overnight travel will be required

• Demonstrate a high level of customer service

• Maintain truck inventory to ensure timely response to customer needs Ability to adhere to, implement, and always follow safety guidelines and procedures.

• Strong organizational skills, positive attitude, and an ability to learn quickly

• Possess a valid driver?s license and driving record that meets company requirements

• Must possess and retain current State Fire Protection License or Journeyman License valid

Preferred

• NICET Level II certification

Pay Range: $21.00 - 56.87 hourly rate determined by the CBA/rate sheet. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers.

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